Landoll's Mohican Castle

Landoll's Mohican Castle

Our Policies

Policies:
Reservations
Reservations can be made by calling 1-800-291-5001 ext.0 seven days a week from the hours of 9am-9pm.  You will need a major credit card to make a reservation.  You must also be over the age of 18 to reserve and stay with us.  Rates are based in U.S. dollars.  Our current tax rate is 13% (7% sales tax & 6% bed taxes)

Deposit
A deposit equal to the first full night stay is required to be paid to secure a reservation.  This deposit is charged to a major credit card at the time of making the reservation.  We accept all major credit cards.  Reservations can not be made without a major credit card.

 Check In/Out
Our check in time is 3:00pm.  Early arrival will result in unnecessary waiting time.  Due to the logistics and complexity of our suites, our housekeepers need all the time allotted to them between 11am -3pm to clean the rooms.  If you will need to check in after 10:00pm please make arrangements with the Front Desk.  Check out time is 11:00am.  A late check out of 12:00pm is available to a limited number of suites when pre arranged with the Front Desk.  A violation of the check out time will result in a fee.

 Cancellations
Due to our intimate size, any cancellations affect us significantly.  Consequently, we adhere to a strict cancellation policy.  If you cancel prior to 2 weeks before the date you receive a refund of your deposit. If you cancel in the last 2 weeks before the date of your reservation date you receive no money back.  In ALL cases there is a $15.00 cancellation fee.  For additional nights booked, payment will be collected at time of check in.  There is no refund of this payment for early check outs.  Any guest that does not cancel and does not show up for their scheduled reservation will be charged for their entire stay.

*Rate is based on double occupancy.  There is a $25.00 charge for each extra adult up to the maximum occupancy for the suite.  Guests found in violation of our maximum occupancy for the suite will be evicted from the property and no refund will be issued.

 Current Reservations Changes
Current reservations can be changed up to one time at least 24 hours in advance.  You will need to know the date you would like to change your reservation to when you call to change. We do not guarantee pricing and availability for the date the reservation is changed to.  Changing a reservation more than one time or less than 24 hours in advance will result in a forfeiture of the deposit.

 Cancellations due to Severe Weather
You may only cancel a reservation less than two weeks prior to the reservation date for a full refund due to severe weather if there is a driving ban in effect. We do allow you to move the date of your reservation due to severe weather, with less than 24 hours notice. We are not responsible for severe weather that may affect the drive here or if the electric is affected due to weather.  No refunds will be issued in these cases.

 Pet Policy
We do not allow pets of any kind other than licensed service animals.  Guests found in violation of this policy will be evicted from the property and no refund will be issued.  If a guest is found in violation of this policy and there is any damage to the suite, you will be required to pay for any damages.

 Smoking Policy
We are a non smoking facility.  Smoking is not permitted in any of our buildings or suites.  Violations of this policy will result in eviction from the property and you will be charged a cleaning fee and you will not be permitted to rent a room with us in the future.

Liquor Policy
The Castle is a liquor permit holder, and in accordance with Ohio Liquor Laws, alcoholic beverages must be purchased from Landoll’s Mohican Castle if consumed in a public space. We thank you for your cooperation.

 ** We do not have 24 hour lobby, we do have an after hours contact.

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